How-To

Getting started

From a new account to a working licence, in seven steps.

Seven steps

  1. Create your account

    Pick a username, enter your email and choose a password of at least 12 characters with an uppercase letter, a lowercase letter and a symbol. We email you a six-digit code to confirm the address.

    Create an account

  2. Turn on two-factor sign-in

    Every sign-in needs a code from an authenticator app. Scan the QR code, or type the secret in by hand, then confirm with the first code. Save the recovery secret you are shown: it is displayed once and it is how you reset your password.

    Set up the authenticator

  3. Verify your identity

    The check opens by itself: an ID document and a selfie with our identity partner, Didit. It is automated and usually takes about a minute. We receive only the result, never your document. Verifying once unlocks the store, your licences, support and the member channels.

    Start the identity check

  4. Choose a tier and a length

    Lite, Standard or Pro, for 30 days, 7 days or a single day. The comparison table on the Hedgehog page shows exactly what each tier includes.

    Compare tiers

  5. Pay in crypto

    Pay with USDT on Tron, Bitcoin, Lightning, Litecoin or Monero through our checkout, or with USDC, USDT or SOL on Solana. Paying from an exchange such as Coinbase? Choose a Solana option; exchanges do not send on Tron. Any wallet credit you hold is applied first, and if it covers the price there is no checkout at all.

    See which coins are available now

  6. Reveal your licence key

    Once the payment confirms, open Manage purchases and reveal the key. It is shown once, so store it straight away. Revealing it activates the licence and closes the 30-minute refund window, so hold off if you are still deciding.

    Manage purchases

  7. Set up the software

    Staff post the setup steps for your tier, and every update notice, in the member channels. You will find them in your member portal as soon as you are verified.

    Open the member portal

After you buy

Renew

From Manage purchases, pick a length and renew. Wallet credit is used first.

Refunds

Within 30 minutes of buying, and before you reveal the key, one click on Orders refunds the full amount to your wallet. After that, unused full weeks are refunded to your wallet by support.

Outages

If your tier is down for more than 24 hours in a billing week, that week is credited to every affected licence. You do not need to ask.

Wallet

Refunds and top-ups land in your wallet as credit, which pays for your next licence automatically. Credit is spend-only: it cannot be withdrawn or transferred.

The full rules are in the refund policy.

If something goes wrong

The email code never arrived
Check your spam folder, then ask for a new code on the same screen. Codes go only to addresses that are registered and not yet confirmed.
The authenticator code is rejected
Your phone's clock is probably off. Turn on automatic time, then use the next code.
The identity check was declined
You can try again 24 hours after the declined attempt. Use a valid document, good light, and keep the whole document in frame.
A coin shows "Syncing" at checkout
That payment method is not ready yet. Pay with one of the available options, or check the status page later.
My payment is not showing
Orders lists every invoice and its state. On-chain payments appear once the network confirms them, and an unpaid checkout can be reopened there with Pay.
I forgot my password
Reset it with the recovery secret you saved when you set up two-factor sign-in.

Still stuck? Once you are verified, support is in your member portal. Want to leave? Settings, Delete account erases your account; any wallet credit is forfeited, and the page shows the amount first.