Policy

Refund policy

Refunds go to your account wallet within 24 hours. The policy below is the binding text, and it does not change at our discretion mid-week.

  1. Within 30 minutes of purchase, before key activation

    Full refund to your account wallet, one click, no questions asked.

  2. After activation

    Prorated to the next unused full-week boundary, refunded to your account wallet.

  3. Staff-initiated refunds

    If verification is denied, or we close an account before service is rendered, the full balance is refunded to the original deposit coin. This applies when we close the account, not when you delete your own.

  4. Service interruption

    If a tier-wide outage exceeds 24 hours within a billing week, every affected licence is credited for that week, with no request needed. Pro tier receives double credit.

  5. Chargebacks

    Crypto settlement is final, so chargebacks are not possible. The policy above replaces them, and we honour it without escalation.

A refund eligible under rules 1 to 4 reaches your wallet within 24 hours of the qualifying event. If it does not, tell support in your member portal and we credit the balance straight away while we investigate.

Wallet credit is spend-only. It cannot be withdrawn or transferred, and deleting your own account forfeits any balance. The deletion page shows the exact amount before you confirm, so spend it first if you want it.

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